Refund and Return Policy

Last Updated: 1st Jaunary 2026

At Palma Lavada Fashion (operated by PALMALAVADA LDA), we strive to ensure you and your family love every piece you purchase. If you are not completely satisfied with your order, we are here to help with our straightforward return process.

1. The 30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days from the date your order is delivered to request a return. Requests or items sent back after this 30-day window will not be accepted.

2. Eligibility for Returns

To be eligible for a return, your items must meet the following conditions:

  • Condition: Items must be unworn, unwashed, unaltered, and free of any stains, makeup, or odors (such as perfume or smoke).
  • Tags: All original brand tags, labels, and hygiene liners (where applicable) must still be securely attached.
  • Packaging: Items should be returned in their original packaging where possible.

Note: Certain items such as final sale items, gift cards, or intimate apparel (like underwear/lingerie, for hygiene reasons) may be non-returnable unless they arrived damaged or defective.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer support team at [Insert Support Email/Contact Form Link] with your order number and the reason for the return.
  2. Our team will provide you with the return instructions and the designated return address.
  3. Pack your items securely, include your order slip or confirmation inside, and ship the package back to us.

4. Shipping Costs for Returns

  • Defective or Incorrect Items: If you received a damaged, defective, or incorrect item, Palma Lavada Fashion will cover the return shipping costs or arrange a replacement.
  • Change of Mind / Standard Returns: If you are returning an item due to a change of mind, incorrect sizing, or personal preference, the customer is responsible for paying the return shipping costs. Shipping fees are non-refundable.

5. Refunds Processing

  • Once your return is received and inspected by our warehouse team, we will send you an email notification to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, debit card, etc.) within a certain number of days, depending on your bank or payment gateway provider.

6. Exchanges

If you need a different size or color of the same item, the quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item, or contact our support team to assist with an exchange.

7. Contact Us

If you have any questions regarding our return and refund process, please reach out to us: